Escalation Process:
If the initial response does not address your concerns satisfactorily, you may request escalation to a supervisor or manager for further review. We are committed to resolving complaints at the highest level of customer service.
Complaints Policy
At CAPSPLIT, we strive to provide exceptional service to our clients, partners, and community members. We understand that concerns or complaints may arise, and we are committed to addressing them promptly and effectively. Please review our complaints policy outlined below:
How to Submit a Complaint:
Clients, partners, or individuals who wish to lodge a complaint can do so by emailing [capsplits@gmail.com].
Information Required:
When submitting a complaint, please provide your full name, contact number, email address, a detailed description of the issue, and any supporting documentation/screenshots or evidence if available. This information will help us investigate and address your concern efficiently.
Acknowledgement and Resolution:
Upon receiving your complaint, we will acknowledge receipt within 7 business days and initiate an investigation. We aim to resolve complaints in a timely manner and provide regular updates on the progress of the investigation.
Communication and Feedback:
Throughout the complaint resolution process, we welcome open communication and feedback from the complainant to ensure that their concerns are addressed comprehensively and to their satisfaction.
Data Privacy and Confidentiality:
We treat all complaints with the utmost confidentiality and respect for your privacy. Your personal information will only be used for the purpose of investigating and resolving your complaint.
Continuous Improvements:
We value feedback from complaints as an opportunity to improve our services and processes. Your input is essential in helping us enhance our operations and ensure customer satisfaction.
We appreciate your cooperation and understanding in adhering to our complaints policy. Your feedback is valuable to us, and we are committed to addressing any concerns promptly and transparently.
Complaints Policy for a Scratch Card Winning Game
At Capslit, we are dedicated to providing an enjoyable and fair gaming experience to all participants in our scratch card winning game. In the event of any complaints, we have established the following policy for handling and resolving issues:
How to File a Complaint:
Players who wish to submit a complaint regarding the scratch card game can do so by emailing us or contacting our customer support team on social media.
Complaint Details:
Please include your name, contact details, game details (date, time, card number), and a clear description of the complaint or issue you encountered. Additionally, any screenshots or relevant information can assist in the investigation process.
Acknowledgement and Investigation:
Upon receipt of your complaint, we will acknowledge the issue within 7 business days and initiate an investigation into the matter. We aim to resolve complaints promptly and fairly.
Fair Resolution:
We are committed to addressing complaints transparently and ensuring a fair resolution for all parties involved. Our priority is to uphold the integrity of the scratch card game and maintain trust with our players.
Communication and Updates:
We will provide regular updates on the status of your complaint and communicate openly throughout the resolution process. Your feedback and input are essential in helping us improve our gaming services.
Player Privacy and Confidentiality:
We respect the privacy of our players and handle all complaints with confidentiality. Your personal information will only be used for the purpose of investigating and resolving your complaint.
Continuous Improvement and Feedback:
Your complaints and feedback are valuable in helping us enhance our scratch card game and ensure a positive gaming experience for all participants. We appreciate your input and strive to continuously improve our services based on your suggestions.
We appreciate your participation in our scratch card winning game and encourage you to reach out with any concerns or complaints you may have. Our team is dedicated to addressing and resolving issues promptly to maintain a fun and fair gaming environment for all players.